We strive to be sure your experience with us will be a positive one. In order to serve you to the best of our abilities, we have certain policies to which we must adhere. These policies are put in place to protect both you and The Moving Factor. Please read these Terms and Conditions.

Terms & Conditions

FORT WORTH MOVERS TERMS AND CONDITIONS

The Moving Factor, Inc.

2410 Minnis Drive, Suite 166

Haltom City, Texas 76117

817-595-1500

Fax: 817-595-1508

Email: info@themovingfactor.com

TX DMV: 006581506C

US DOT: 2131672

This document must be returned to our office within 24 hours in order to secure your move date on our calendar.

We cannot hold any dates on the calendar for more than 24 hours without receipt of all items requested from you, the customer.

Thank you for booking your move with The Moving Factor. We strive to be sure your experience with us will be a positive one. In order to serve you to the best of our abilities, we have certain policies to which we must adhere. These policies are put in place to protect both you and The Moving Factor. Please read these Terms and Conditions.

This is a binding contract, and is enforceable by law. If there are any questions, or if you do not understand something, please feel free to call the office or email at any time.

Phone Estimates:  It is important to be as accurate as possible when providing an Item List. Your Estimate is based on the Item List that you, the customer provide. We use this Item List to determine how many men and how many hours your job will take. This helps us with setting up our schedule and enables us to give you an accurate Estimate. The Estimate is based on your home being packed and ready to move.  Adding a significant number of items to your move after you have given us an Item List will increase the time required for your move, thus, the Cost for your move will increase.

Cancellations/Rescheduling:  A 48 hour notice is required in order to avoid a cancellation/rescheduling fee for moves scheduled Tuesday-Thursday and 72 hours cancellation/rescheduling notice is needed for moves scheduled Friday-Monday.
Payment can be made in cash, Certified Check, US Postal Money Order, Credit/Debit Cards incur 4% surcharge.  There will be a $50 charge for any returned check.

Additional Charges:  There may be additional charges for transportation of items not included in the original estimate. Extra pickups and/or deliveries, removal and /or replacement of doors, packing done at the request of the shipper, and any service considered out of the ordinary may incur additional charges.

Bulky Items:  Pool tables, pianos, treadmills, ellipticals, riding lawn mowers, safes, gun safes, hot tubs, motorcycles, and other items that may be added to this list upon assessment of The Moving Factor professionals will be charged a “bulky item” charge.  It will be in addition to the hourly/cubic feet charge of the move.
Arrival Times:  The Moving Factor will give you an estimated window of arrival. We do everything to make sure that we are there within that window, but please remember that the window of arrival time is just an estimate. If we are running early or late, we will call you as soon as possible and let you know.  Please make sure we have a phone number to get in touch with you on moving day.

Inclement Weather: Additional costs may be incurred due to staging difficulties caused by inclement weather. We will make the strongest possible efforts to keep clients items undamaged by said weather, but cannot make any guarantees. The crew is able to assist with snow and ice removal at additional cost.  In case of a snow or ice storm, jobs will be cancelled to avoid bodily injury or equipment damage.  Jobs will be rescheduled beginning the first available date after the storm or as our schedule allows.

Jewelry and Other Valuables:  Please note that we will not be liable for any valuables such as documents, medicine, priceless items, jewelry, and currency.

Firearms:  We will not be responsible or liable for any firearms.  Please remove any firearms prior to your move.

Travel Time:  The time it takes our crew to get from our office to the job site and back to our office at the end of the job. Travel Time within most of Tarrant County is ½ an hour. Certain areas within Tarrant County will incur 3/4 – 1 full hour of Travel Time.  Outside Tarrant County, additional Travel Time charges apply.

Trucks: We use smaller trucks for smaller jobs; that is another reason we ask for a detailed list of the items to be moved. There is never any guarantee that all of your items will fit into one load.

Plasma and Flat Screen/ Flat Panel TV’s are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. These items must be crated or packed in original boxes before shipment. We will not move these items without packing/crating properly. There is an additional charge for preparing these items for your move.

If We Pack: We highly recommend our packing service. Once we pack your goods, you will never do it yourself again! Call and speak with a Customer Service Representative for details. We would be happy to arrange a professional packing crew for you

If You Pack: We do sell packing supplies. Pack everything in boxes. Do not use paper or plastic bags. Shut and tape tops and bottoms of boxes. Clearly mark the destination of all boxes on the top and sides and mark FRAGILE as needed. All fragile items, including lamps, china, computers, stereos, DVD’s etc. must be properly packed.

Contents of Drawers:  All drawers of Pressed Wood or Particle Board furniture must be completely empty. The contents of all desk drawers must be removed. Standard file cabinets (2 drawers only) can stay packed, however, the drawers either must be locked or securely taped shut. Lateral and Fireproof file cabinets must be emptied.
Clothing may remain in dresser drawers, but please remove fragile, valuable, and heavy items (i.e. perfume, jewelry, books, papers, etc.)

Elevators: Be sure to contact your building supervisor to reserve the elevator and have it padded for the day of your move. Also, note any time restriction that might apply.

Damages: At the beginning of every move, the foreman will do a walk-through with you, the customer, and advise you of the wrapping/packing option and cost to protect your belongings during the move.  Should you choose to not use our protective services, and sign a release of liability, The Moving Factor WILL NOT be held liable/cover/reimburse you for any damage that may occur because of your refusal to use our wrapping/packing services.  Although our movers will be as careful as possible, from time to time damages may occur. If there is damage, notify your movers immediately. Damages must be noted on your contract. If you discover damage after the move, call the office within 60 days of your move. No damage claims will be honored until the charges for moving services have been paid in full.

Damages caused while loading or unloading your truck or storage unit: The Moving Factor, Inc. is only responsible for items in our immediate care, custody, and control.

The Moving Factor reserves the right to repair any damaged item before you have it repaired or replaced. In case you choose to repair or replace the damaged item before The Moving Factor has been given an opportunity to do so, the company will be only liable to $.60 per pound per article as stated by law.

Press wood/Pressboard:  Any kind of furniture that is made out of this material will have very limited to no value as far as liability of the company.  The Moving Factor will not disassemble or reassemble furniture made of this material.  Should you choose to disassemble your furniture, we will move the pieces and will not reassemble upon delivery.

Appliances:  The Moving Factor will disconnect and reconnect washers, dryers and refrigerators, as long as the right connections are in place. We will not replace electrical cords on dryers. Refrigerator doors sometimes need to be removed in order to go through narrow hallways or doors.  The Moving Factor will not take off doors that have water or electrical connection going through them and we will not remove freezer bottom drawers on refrigerators.  If you know that this needs to be done in order to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time.  Under no circumstances will The Moving Factor be involved in such tasks.  Washers that are front loaders have locks to secure the drum during the move.  The Moving Factor can install and remove these locks, but you must provide these locks in order for The Moving Factor to move the washer in a safe manner (these locks usually come with the washer when purchased.)  The Moving Factor will not be held liable for any internal damage to any electrical or electronic equipment (which may be a loose wire, blown fuse, etc.)

Released Valuation Coverage: The Moving Factor provides Released Valuation Coverage on all moves. This is federally mandated default coverage of $0.60 per pound damage payout. It is not value based and has many exclusions that are listed below. We also hold $750,000 in General Liability Coverage. General Liability covers personal injury and personal property that is damaged through the course of normal business operations.

What is Not Covered: Exclusions  Understanding the exclusions list will help you prepare better for your move. In addition to the list, we have also provided additional information for each item to help you understand why the items are excluded.

  • Any items that were packed by the customer and not by our movers cannot be covered. Why: We cannot be sure how the box, crate or bin was packed and if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage.
  • Any furniture items when no furniture pads are used for protection (based on customer refusal). Why: Hiring professional movers is only half the battle. Furniture pads are extremely important in ensuring that your items are packed safely for transport.
  • Special care items, including glass tops and mirrors or high value items without proper packing and preparation. Why: The best example of these are plasma and LCD TV’s. These items must be crated or packed in original boxes before shipment. We will not move special care items without packing or crating properly.
  • Clay Pots will not be covered under any circumstances.  Should you require The Moving Factor to move clay pots, full or empty, we will do our best to move them in a safe manner, but being that they may have a crack going through unseen; every bump on the road could cause a breakage.  Therefore, we will not be held responsible for any kind of planters/pots made of clay, porcelain, ceramic or glass.

What is Covered:  Despite the long list of exclusions and limitations; we do cover items that we knowingly or without dispute damage. Released Valuation Coverage is provided on all items dropped or damages on site while in the possession of our movers, assuming they do not meet any of the exclusions above.

Release of Liability: Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our Foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. The Moving Factor will not attempt to bring your items to their desired location unless the release of liability has been signed.

Right of Refusal:  We reserve the right not to service you under conditions that, at our sole discretion, we consider dangerous, unsanitary, or abusive. In the event we exercise this right, we will not be liable to you or any other entity for direct or consequential damages.

Gratuities for the Movers/Packers: We only mention this because so many people ask.  It is customary in the moving industry, though it is not mandatory. If you feel that your movers have done a good job for you and you would like to tip them, you can either give the Foreman the full amount and it will be divided equally among the crew members, or you can give the tip to each mover individually, based upon your assessment of their performance.  Should you need advice or help determining how much an average gratuity is, please contact our office.

 

If you have purchased an online special offer and have received an estimate of more hours than provided by said offer and agreed to the Terms and Conditions as specified, including the additional time charged beyond what is covered by said offer, and did not notify us that you want to use only the time allowed by the offer, you will be charged for the full time estimated for your move.  It is your responsibility to notify the office at the time of booking of your intentions to either only use the allowed time by the offer or the complete move time reserved on the schedule for your move.  There will be no exceptions to this policy.

 

Please email “I HAVE READ AND AGREE TO THE TERMS AND CONDITIONS” in order to secure your spot on our schedule.